Answers to Frequently Asked Questions (FAQ)

What do our B2B customers ask us most often?
Take a look at the most common questions.
If you don’t find the answer, get in touch.

Delivery of goods

For the Czech Republic: PPL, Geis, DPD, GLS, Raben

For SK: PPL, DPD, Geis, DB Schenker

Yes, you can collect at our warehouse address:

Na hůrce 1077/4a, Prague 6 – Ruzyně.

Yes.
We will price the transport individually.
To all EU countries, but also outside the EU.

Yes.
We also ship goods on pallets via Raben and Geis.
From half pallet to the so-called.
American pallet and weights from 50 kg to 1200 kg.

All we have to do send your order by 14.
hours
(if it fits in the package), or 10.
hour (if it has to be packed on a pallet).
Then we guarantee to ship it the same day.
The delivery date is subject to the terms and conditions of the individual carriers we work with.
PPL, Geis, DPD, Raaben and GLS will in most cases deliver the parcel the next day after dispatch.

Stock dates are continuously updated and can be found in Naarden Customer Portal.

Ideally, take delivery with a reservation, write a damage report, have it signed by the driver and contact our claims department (+420 774 311 980, reklamace@naarden.cz). We will replace the damaged items and resolve the damage ourselves with the carrier.

Payment terms

The due date of invoices can be arranged with the sales department (+420 602 763 564, info@naarden.cz), or with the following.
with your sales representative.

Yes, but only if you export the goods outside the Czech Republic.
We only issue reverse charge invoices if the transport is arranged by the shipping company.

Yes.
We routinely prepare quotations for entities subject to tendering procedures.
To make it even easier for you, we can use the order reference number in the invoice.

We provide our long-term partners with discounted prices.

If you are our new wholesale partner, the standard wholesale prices you will find in the customer portal apply to you.
Once a certain number of orders has been reached, we will offer you discounted wholesale pricing.

Detailed terms and conditions of B2B cooperation can be found on Terms of cooperation.

Products

Yes, you can.
In the customer portal you will find an updated product feed that you can pair with the e-shop.
This will simplify building your product range on your e-shop.

There may have been a name change. Try searching for the product using the SKU.
Not found?
Contact us at dostupnost@naarden.cz.

CBD and medical cannabis cultivation

Call our customer service line (+420 602 763 564) or email us at info@naarden.cz.
Our specialists will contact you immediately.
Detailed information about our turnkey medical and CBD cannabis cultivation facilities can be found at

here.

Yes.
Our turnkey cultivation facilities meet all certifications for food, laboratory and medical production.

Although some vendors and manufacturers claim that their equipment is GMP or GACP certified, this is misleading advertising. GMP certification only applies to a specific operation. The cultivation equipment we supply meets all the standards for your cultivation facility to be certified.

Returns and Claims


Before you send the goods back to us, please send us an email with photos of the defects to reklamace@naarden.cz. According to the nature of the defect and the type of product, we will suggest the most effective solution. You can also submit a complaint directly in the customer portal. You can also follow the progress of the complaint procedure there.

The money for the returned goods will be refunded to the customer’s account within 14 days.
We will replace the returned goods with your next order.
Replaced goods are sent to the customer’s address as agreed.

Most products have a 12-month warranty.
The warranty on consumables (pH probes, coils for co2 valves, discharge tubes, etc.) is 6 months.
For selected brands, the warranty is based on the information declared on the product packaging.


We will accept the goods for return from you if you have a proof of purchase. The goods do not need to be in their packaging, but all accessories are essential. Ideally, please write to us at reklamace@naarden.cz, don’t forget the invoice number, describe the fault, attach photos or videos. We will get back to you with the next steps.

The guarantee cannot be applied to goods that are unmaintained, dirty, corroded or bear traces of careless handling.

By e-mail reklamace@naarden.cz send us the invoice number and photos of the damage.
We will send a replacement of the damaged goods with your next order, or as agreed.

Other questions


We are located at Na Hůrce 1077/4a Prague 6 – Ruzyně. You can arrive by car – you can park on the premises without any problems.

Of course. Send us your inquiry via chat at our website, where you can select the category of your technical query and we’ll be happy to help you.

Of course. If you are not sure about something, please call us on +420 724 805 748 or email us at info@naarden.cz. Or come to our showroom where our experts will be there to help you!